Our cotton candy is nut free, however our cotton candy facility is not guaranteed to be nut free. Please contact us directly if you have any questions.

Our regular cotton candy is dairy free however some of the savory flavors may contain dairy products.

Yes of course! If you live in the Ottawa area you can choose "Pick Up" during the checkout process. The pickup location is: 1475 Thomas A Dolan Parkway in Dunrobin and our pick up hours are any day between 10:00 AM and 6:00PM

For all of our online orders that require shipping, payment must be made in full prior to us filling the order please. You can pay for everything during our secure checkout process. We use Square payment processing. We cannot accept personal cheques, and we can only accept cash when it is a customer pickup.

We use only heavy duty, re-usable plastic containers for our cotton candy. They are able to withstand normal wear and tear during shipping. If your boxes or containers arrive damaged, please discuss with the shipping company directly. Please note that we are NOT responsible for any damages that may occur during shipping.

You may cancel your order for full refund before it is shipped to you, but you cannot cancel after the order has been shipped. Unfortunately we are not able to accept returns for any reason. Once the order has shipped the sale is final and no refunds for any reason will be given.

All of cotton candy ingredients are Kosher certified. We are in the application process of having our finished product Kosher Certified with COR.

We use the Click Ship platform that searches all the different couriers and shipping companies. During your checkout you will see all the different options and you get to select the best rate for you!