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  • Some of my containers were delivered broken, will you replace them for free?
    Unfortunately we are not able to replace broken containers. This will have to be discussed with the shipping company directly. Please note that we are NOT responsible for any damages that may occur during shipping.
  • Does the cotton candy contain any nuts?
    Cotton candy by nature is nut free however some of our flavours have toppings or garnishes that may contain nuts. Our facility is not a nut free certified plant. If you do see a flavor that you would like to have but the garnishes may have nuts in it just let us know and we can make you a special order with no toppings!
  • Is there any dairy products in the cotton candy?
    Yes, some of our flavors contain or may contain dairy. If you are in doubt of a certain one just ask us and we will help you choose. We can also remove the dairy ingredient from any of our choices.
  • Can I pick up my order?
    Yes of course! If you live in or around the Ottawa area you can choose Pick Up during the checkout process. We are only doing curb side pickups from our factory at this time. The pickup location is: 1475 Thomas A Dolan Parkway in Dunrobin and our pick up hours are any day between 10:00 AM and 6:00PM
  • Is cotton candy kosher or Halal?
    Yes! All of our cotton candy in Kosher and Halal certified.
  • Can I pay cash or use a cheque?
    For all of our online orders that require shipping, payment must be made in full prior to us filling the order. You can pay for everything during our secure checkout process. We use Square payment processing. We cannot accept personal cheques, and we can only accept cash when it is a customer pickup.


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